Shipping & Return Policies

At SAFA, we believe that every customer deserves not only high-quality products but also a seamless, trustworthy shopping experience. From the moment you place your order to the moment it arrives at your doorstep (and even beyond), we are dedicated to ensuring that you’re taken care of. This document outlines our comprehensive Shipping and Return Policies, including special provisions, international shipping terms, sustainability practices, FAQs, and more. Please review these policies carefully before making a purchase.

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SECTION 1: SHIPPING POLICY

1.1 General Shipping Overview

We proudly ship to a wide range of locations both domestically and internationally. Our goal is to ensure that every package leaves our facility promptly, safely, and securely packed.

• Processing Time: All orders are processed within 1-2 business days unless otherwise noted.

• Shipping Carriers: We partner with reliable shipping carriers including UPS, FedEx, DHL, and USPS to offer the best delivery experience.

• Real-Time Tracking: Customers receive real-time tracking updates via email once the package is dispatched.

1.2 Shipping Options & Delivery Times

We offer multiple shipping methods to cater to varying needs:

Note: Delivery estimates do not include processing times. Actual delivery times may vary due to weather, customs delays, or carrier disruptions.

1.3 Shipping Confirmation & Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address associated with your order. You can use this number to track your order on our website or directly through the carrier's site.

• Tracking delays: It can take up to 24 hours for tracking information to be updated by the carrier.

• Multiple items: If you ordered multiple items, they may be shipped in separate packages. You will receive separate tracking numbers for each.

1.4 Pre-Order Shipping

Products marked as Pre-Order will have estimated shipping dates listed on the product page. These estimates are subject to change, and we will notify you of any significant delays.

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SECTION 2: RETURN POLICY

2.1 Overview

We want you to love your SAFA purchase. If for any reason you're not completely satisfied with your order, we offer a flexible and transparent return policy to ensure your satisfaction.

2.2 Eligibility Criteria

Items must meet the following criteria to be eligible for return:

• Returned within 30 days of delivery.

• Item is unused, unworn, and in original condition.

• Original tags and packaging are intact.

• Proof of purchase (order confirmation or receipt) is required.

2.3 Non-Returnable Items

To ensure safety, hygiene, and sustainability, the following items are non-returnable:

• Personal care products (e.g., opened colognes, grooming items)

• Gift cards

• Final sale or clearance items

• Subscription boxes (unless defective)

2.4 Return Process

1. Contact Us: Email customers@safa.com with your order number and reason for return.

2. Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and return label if applicable.

3. Pack Your Item: Place the item in secure packaging. Include your RMA form.

4. Ship: Send it back using the label provided or a trackable shipping method of your choice.

5. Receive Confirmation: We’ll notify you when your return is received and processed.

Returns that do not meet our policy criteria may be denied or subject to a 15% restocking fee.

2.5 Refunds

Once approved, refunds are processed within 5–10 business days to your original payment method.

• Shipping costs are non-refundable unless the return is due to a shipping error on our part.

• If you paid with a gift card, the refund will be issued to a new digital gift card.

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SECTION 3: EXCHANGES

3.1 Overview

We allow one-time exchanges for items of equal or lesser value.

• Exchange window: 30 days from delivery

• Conditions: Item must be unworn, unused, and in original condition.

3.2 How to Request an Exchange

1. Contact customers@safa.com with your order number.

2. Choose your replacement item.

3. Ship the original item back.

4. Your new item will be dispatched once we receive and inspect the original.

Note: If your requested exchange item is out of stock, we will notify you and issue a refund or store credit.

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SECTION 4: LOST OR DAMAGED PACKAGES

4.1 Lost in Transit

If your package is lost in transit:

• Email us within 15 days of the expected delivery date.

• We will work with the carrier to resolve the issue.

• Depending on the outcome, we may reship the order or provide a refund.

4.2 Damaged Items

If your product arrives damaged:

1. Email us at customers@safa.com within 7 days of receipt.

2. Include photos of the damaged item and packaging.

3. We will provide a replacement or issue a refund based on your preference.

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SECTION 5: INTERNATIONAL SHIPPING

5.1 Countries We Ship To

We ship to most countries worldwide, including:

• Canada

• UK

• Australia

• New Zealand

• EU countries

• Middle East (selected)

• Asia-Pacific (selected)

5.2 Customs & Duties

All international shipments may be subject to:

• Customs inspections

• Import taxes

• Duties

• Brokerage fees

These charges are not included in your order total and must be paid by the recipient.

5.3 Delays Due to Customs

International orders may face delays due to customs processing. Unfortunately, we do not control the time it takes for customs clearance.

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SECTION 6: ORDER MODIFICATIONS & CANCELLATIONS

6.1 Order Changes

Orders can be modified within 1 hour of being placed. After this window, we may be unable to make changes.

6.2 Cancellation Policy

To cancel your order, please email customers@safa.com within 1 hour. If the item has already shipped, a return will be required instead.

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SECTION 7: SUBSCRIPTION SHIPPING (If Applicable)

If you're part of our safa Monthly subscription box service:

• Subscription orders are shipped on the 15th of each month.

• You’ll receive a tracking number once the item is shipped.

• To skip a month or cancel, email us at least 7 days before the next billing date.

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SECTION 8: GIFT ORDERS & SPECIAL PACKAGING

• We offer gift wrapping for $4.95 per item.

• Add a custom message at checkout.

• Gift receipts are included (no price shown).

• Gift returns are eligible for store credit only.

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SECTION 9: HOLIDAY SEASON SHIPPING

During peak seasons (Black Friday, Christmas, etc.):

• Expect additional processing time (1–2 days).

• Order early to avoid delays.

• Cutoff dates for guaranteed delivery are posted on our homepage.

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SECTION 10: SUSTAINABILITY IN SHIPPING

10.1 Eco-Friendly Packaging

• 98% recyclable materials

• Minimalist design to reduce waste

• No single-use plastics

10.2 Carbon-Neutral Options

We partner with carbon offset programs for all domestic and international shipping. You can choose to opt-in for a $0.50 carbon offset donation at checkout.

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SECTION 11: DISPUTE RESOLUTION

In the unlikely event of a dispute related to shipping or returns:

• Please contact customers@safa.com.

• We aim to resolve all disputes within 5 business days.

• If resolution is not possible via customer service, disputes will be handled under the laws of the state of Arizona.

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SECTION 12: FREQUENTLY ASKED QUESTIONS (FAQs)

Q: Can I track my international order?

A: Yes. All international orders come with full tracking capabilities.

Q: Do you offer express delivery for international orders?

A: Yes, through DHL Express or UPS Worldwide Expedited.

Q: What if I ordered the wrong item?

A: You may exchange it within 30 days as long as it's in original condition.

Q: Will I be refunded for return shipping?

A: Return shipping is only refunded if the error was on our end.

Q: How long does it take to receive a refund?

A: Between 5–10 business days after the item has been received and inspected.

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SECTION 13: CONTACT INFORMATION

For any questions, assistance, or feedback, contact us:

• 📧 Email: customers@safa.com

• 🌐 Website: www.safafitness.com

• 📍 Headquarters: safa, Phoenix, AZ